(FAQs):
How do I pay?
We have a client portal where payment is processed. You will create an account after you have spoken to a Scoopy Deux representative. The process to sign up is simple and takes under two minutes. Inside your portal account, you will have access to copies of all paid invoices, and records of past/scheduled services, and you can link your credit/debit card to the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts.
Note:
Your card will need to be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available to help you over the phone.
Do you bill monthly?
Yes: Billing occurs monthly for Auto-Renew customers. If a subscription is cancelled before the month is over, you will still receive the full month’s services, however, you may be subject to a one-time cleanup fee if choosing to subscribe again.
Payment must be received before services are provided. Payments for initial or one-time cleanups are due upon completion of the job.
Note:
If you move forward with weekly services after an initial cleanup, you will be billed for the remainder of the month along with the initial cleanup on the same day.
If payment is not received before your first cleanup of the month, you will be removed from the service schedule until payment is processed.
When first linking a debit or credit card to your online portal, a test transaction for $1.50 may occur. No money is actually taken out of your account. This is simply the standard protocol for the software we use.
What time will you be at my home?
With respect to scheduling, we are unable to provide a timeframe for your scoop day. We work just like the garbage men and provide a service day. This also helps keep our rates low for you! Our routes run from around 7:30 a.m. to dark.
Communication is important and you will always receive notice via text when we are on the way. We provide about 60 minutes’ notice so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute on-the-way text. We don’t want to bother you early in the morning before most are awake. Your scoop day will be the same day each week pending weather conditions. If your service day ever changes, we will always communicate with you in advance.
Do I have to be home when you clean?
No, you do not have to be home when we clean. We simply ask for easy access to your gate.
Do You Disinfect your equipment to prevent the spread of germs?
Yes! Safety is our top priority at Scoopy Deux. We disinfect all of our shoes and equipment with a kennel-grade disinfectant to prevent the spread of germs.
Do You take the waste away with you?
We do not take the waste away with us. Upon completion of the cleanup, we will place the waste in your trash receptacle, just as you would. If your trash bin is not outside, we will double/triple bag the waste to make it presentable and place it next to your gate. If this is not acceptable for a certain occasion, we would be happy to remove the waste away for you on a special needed basis.